Privacy and Security Policy

SECURE SHOPPING:

Wild Earth has been working with the community for over 15 years and we understand the importance of providing secure credit card transactions, whether online or in store. We are committed to this, utilising the latest technology we give you a 100% guarantee that your details are respected and safe.
How do we do this?  
 - Credit Card Numbers are processed securely using a 256-bit AES data encryption method.
 - We employ Secure Socket Layer (SSL) protocols to ensure information provided over the internet is transmitted securely.
 - All Cardholder information is stored and processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS).


PRIVACY NOTICE

1. Privacy is important.
We recognise that privacy of personal information is important to individuals. Any personal information you provide to us will be used for business purposes only. Except where otherwise legally appropriate, we will treat your personal information as private. If you have a particular concern or query about your personal information held by us, you should contact us at PO Box 425 Miami QLD 4220 or phone us on +617 5535 8103.

2. The nature of our business.
We are principally a retailer. As a successful and long established retailer, we have built an enviable reputation as one of Australia's best Outdoor Retailers. Our 15 year involvement in the industry with our shops and e-commerce store, is well established and focused on customer service.

3. Obtaining personal information. 
Because of the nature of our business, it is necessary to obtain personal information for the purpose of completing a purchase. We will, however, not be unduly intrusive nor obtain or use information in an inappropriate manner. We will only ask for and use personal information we reasonably need to conduct our business and communicate with you effectively in regards to your transaction. If you have received any promotional material and do not wish to receive it then, upon letting us know, we will no longer send it to you.

4. Your access and control. 
In accordance with the privacy law, we give you access to your personal information we hold so you can correct misinformation. You may, at any time, log in to our system and add, modify or remove your mailing list subscription.

5. Confidence. 
It is important for us that persons with whom we do business have confidence that we handle information responsibly and it is our policy to do this.

6. Cookies 
"Cookies" are small files placed on your hard drive that assist in providing customized services. At Wild Earth, the cookies used on this site are used solely to identify your shopping session with no third party referrals or advertising. We do not share any customer information with any third parties and all information you provide is used for your purchase only. When you return to our site, your details will be displayed in the shipping section to provide you with a speedy checkout.

7. External Links 
Our website contains links to third party or external sites which are not directly related to Wild Earth. It is our goal to link only to reputable and relevant sites to our industry. Please be aware that Wild Earth does not monitor and is in no way responsible for the content or privacy practices of any such third party sites.

Frequently Asked Questions

How secure is my transaction?
Our online store supplies you with a secure session within our shopping 'checkout' process. All credit card numbers are encrypted when the order is placed using state of the art 256 bit SSL encryption and we do not have access to these details. Your credit card numbers, personal information and order information are only decrypted after they reach our order processing computers. This information is not held in clear text on any website or server. You will notice a padlock icon on of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure.

How safe are my credit card details?
We do not view your credit card details at any time. When making payment in our checkout your credit card payment is automatically processed via a secure payment gateway processor. We do not have access to your credit card details at any stage. SecurePay uses state of the art official Bank Secure Socket Layer (SSL) encryption standard and deposits our payment into our bank account without viewing your card details.

What credit cards can I use on your site? 
The following cards can be used at Wild Earth: Visa, MasterCard and AMEX users can pay via the Paypal card processor.

Do I need to be a member to shop/order online? 
You don't need to be a member to shop online on our website. Once you order with us, if you elect to join our mailing list, you will be able to receive up-to-date information with the latest additions and specials that we offer, as well as other benefits including, a quick checkout process, promotions and special discounts.

Do I need a credit card? 
No. The following options are available:

  • International buyers can only pay credit card or paypal
  • We also accept PAYPAL payments. American Express users can pay via Paypal.

Australian GST? 
All prices in our online store include GST and show RRP and our standard or sale price also. 10% GST is payable on Australian orders only and will be removed for international purchases.

Do you convert my total into other currencies? 
No. We will bill your credit card in Australian dollars and your card company will convert the charges for you. Your credit card provider will calculate the actual amount.

We reserve the right:

  • To cancel any order, at which time, we will notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock
  • To take reasonable steps to verify that the order and credit details are bona fide.